Shipping, Return & Refunds


All the pieces are handmade to order. Please allow us up to 10 business days for your order to be made and shipped. In case the piece is available and can be shipped earlier, we will contact you by e-mail.

All items are securely packaged and shipped Via … UPS???? We are not liable for any damages, delays, stolen or lost shipments. Please note that shipping costs are non-refundable.


We ship worldwide.

If you don’t find your destination at the checkout please contact us so we can clarify you about the costs or possible restrictions.

We ship to the address provided at checkout. Please be sure this is correct.


Feel free to send us an e-mail at if you have any further questions or concerns regarding the shipment of your order.


All sales are final. We do not offer returns, exchanges or refunds on any items.

In case of an unfortunate event of receiving a damaged item, please email us a photo of the package and item with an explanation as soon as you receive the package. We will replace the order or give you a store credit. 


Please send us an e-mail to contact@madamschuster if you have any questions.

Thank You!